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Terms of Service.

The agreement between you and Anna 360 Social when you use our website or hire us for social media management work. We've kept it as plain as we can while still being precise.

Last updated: April 21, 2026

1. About these Terms

These Terms of Service ("Terms") govern your use of the website at anna360social.site and any social media management, strategy or content services provided by Anna 360 Social ("we", "us", "our"), a sole proprietorship registered at Burma Colony, Pattabhi Reddy Thota, Madhavadhara, Visakhapatnam, Andhra Pradesh 530007, India.

By visiting the website or engaging us for any service, you ("you", "the Client") agree to be bound by these Terms together with any specific written proposal, statement of work or invoice we agree with you in writing. Where a signed proposal conflicts with these Terms, the proposal will take precedence for that engagement.

2. Definitions

  • Services — the social media management, strategy, content production, paid social, profile setup, community management or reporting work described in your proposal or invoice.
  • Deliverables — the final, paid-for outputs we produce for you (for example, finished posts, reports, strategy documents).
  • Client Materials — logos, photography, video, written copy, brand guidelines and any other content you provide for use in the work.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to use our services. If you are engaging us on behalf of a business, you confirm that you have the authority to do so.

4. Scope of services

The exact scope of work, deliverables, timelines and fees for each engagement will be agreed in writing in a proposal or statement of work. Anything outside that scope is treated as additional work and will be quoted separately before it begins.

We agree to perform the Services with reasonable skill and care and in line with prevailing industry practice for an independent social media studio.

5. Client responsibilities

To do good work, we need your help. By engaging us, you agree to:

  • Provide accurate information about your business, products and audience.
  • Supply Client Materials in usable formats and on the timelines we agree.
  • Respond to drafts and approval requests within reasonable time (typically 2–3 working days), so the publishing schedule is not delayed.
  • Confirm that you own or have the right to use any Client Materials you give us, including images of people and any third-party content.
  • Grant us the access we need to your social media accounts (or ad accounts, where relevant) using least-privilege roles, and keep your account credentials secure.
  • Make sure that the products, services and claims you ask us to promote are lawful and accurate.

If approvals or materials are delayed, we may need to push back the publishing schedule. We will let you know in writing.

6. Fees, invoicing & taxes

  • All fees are quoted in Indian Rupees (₹) and are exclusive of Goods & Services Tax (GST) at 18%, which will be added to invoices where applicable.
  • Monthly retainers are invoiced at the start of each calendar month. Project work is typically invoiced 50% on engagement and 50% on delivery, unless otherwise agreed.
  • Standard payment terms are 7 days from the invoice date.
  • Late payments may attract a reminder; if an invoice remains unpaid for more than 14 days past its due date we may pause ongoing work and publishing until the invoice is settled.
  • Bank charges, currency conversion fees and similar third-party costs are borne by the Client.

7. Advertising spend

Where an engagement includes paid social campaigns, the advertising budget itself is paid directly by the Client to the platform (Meta, Google, LinkedIn, etc.) using the Client's own billing method. We do not handle ad spend through our invoices, and we do not refund ad spend that has been delivered by the platform.

8. Intellectual property

  • Client Materials remain your property. You grant us a non-exclusive licence to use them solely for performing the Services.
  • Deliverables. On full payment of the relevant invoice, you own the final Deliverables we have produced for you and may use them indefinitely for your own commercial purposes.
  • Studio tools. Templates, frameworks, internal checklists and methods we use to produce the Deliverables remain ours.
  • Portfolio rights. Unless we agree otherwise in writing (for example, under an NDA), we may show finished Deliverables and high-level results in our portfolio and marketing materials, with appropriate credit.

9. Confidentiality

Each party agrees to keep confidential information shared by the other party (such as commercial strategy, pricing, customer data and unreleased plans) confidential and to use it only for the purpose of the engagement. This obligation continues for two years after the engagement ends. It does not apply to information that is already public, or that has to be disclosed by law.

10. No guarantee of results

Social media outcomes depend on many factors that are outside our control — including platform algorithm changes, your product-market fit, pricing, seasonality, the actions of your competitors and broader market conditions.

We commit to careful, consistent execution and to honest monthly reporting. We do not promise specific follower counts, engagement rates, viral content, conversion volumes or revenue outcomes. Any forward-looking estimates we share are informed projections, not guarantees.

11. Acceptable use of the website

When using anna360social.site, you agree not to:

  • Use it for any unlawful purpose or in violation of these Terms.
  • Attempt to gain unauthorised access to the website, its systems or any user accounts.
  • Interfere with the security or normal operation of the website, including by uploading malicious code or running automated scrapers without our written consent.
  • Submit false, misleading or harmful information through the contact form or other inputs.
  • Use any content from the website beyond personal viewing without our written permission.

12. Third-party platforms

Our services depend on third-party social media platforms (such as Meta, Google, LinkedIn, X and others). Each of these platforms has its own terms, policies and rate limits. We will work within those policies, and you agree to comply with them as well. We are not responsible for actions taken by these platforms, including account restrictions, content removals or pricing changes.

13. Limitation of liability

To the maximum extent permitted by law:

  • Our total aggregate liability arising out of or in connection with any engagement is limited to the total fees you have actually paid us in the three (3) months immediately preceding the event giving rise to the claim.
  • We are not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost revenue, lost data or loss of goodwill.
  • Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct or any liability that cannot be limited under applicable law.

14. Indemnity

You agree to indemnify and hold us harmless from any third-party claim arising from (i) Client Materials you provide, (ii) the products or services you ask us to promote, or (iii) your breach of these Terms.

15. Termination

  • Monthly retainers: either party may end the engagement on 14 days' written notice. Work already completed in the current cycle remains payable; see our Refund & Cancellation Policy for details on prorated refunds.
  • Project work: termination terms are set out in your specific proposal.
  • Termination for cause: either party may terminate immediately if the other commits a material breach and does not remedy it within 7 days of written notice.

16. Force majeure

Neither party is responsible for delays or failures caused by events outside its reasonable control, including natural disasters, power or internet outages, government restrictions, acts of war or terrorism, or major platform outages. We will let you know promptly if we're affected and work to resume as soon as we can.

17. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or any engagement will be subject to the exclusive jurisdiction of the courts at Visakhapatnam, Andhra Pradesh, India. Before going to court, both parties agree to attempt to resolve the dispute in good faith through direct discussion for at least 30 days.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. For ongoing engagements, the Terms in place when your current proposal was signed will continue to apply for that engagement unless we agree otherwise in writing.

19. Severability & entire agreement

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full effect. These Terms, together with any signed proposal and our Privacy Policy, form the entire agreement between you and Anna 360 Social.

20. Contact

If you have any questions about these Terms, please contact us:

Anna 360 Social
Burma Colony, Pattabhi Reddy Thota,
Madhavadhara, Visakhapatnam,
Andhra Pradesh 530007, India
Email: hello@anna360social.site
Phone: +91 755 599 1208