Refund & Cancellation.

Last updated: April 21, 2026

1. Our overall approach

We work hard to make sure clients are happy with what we produce. If something isn't working, we would much rather have a direct conversation about it than wait for a formal cancellation. That said, we know circumstances change, and you should know exactly where you stand. This page sets out our policy in plain terms.

2. Monthly retainers (social media management)

2.1 How to cancel

You can end a monthly retainer at any time by sending us written notice (email is fine) at hello@anna360social.site. The standard notice period is 14 days.

2.2 What happens to the current month

• If you cancel within the first 7 days of a billing cycle and no significant work has been delivered yet (no posts published, no strategy document handed over, no campaigns launched), we will refund the unused portion of the month on a pro-rata basis.
• If significant work has already been delivered in the cycle, the month's fee remains payable. We'll continue to deliver and publish committed content through the notice period.
• You will not be charged any termination or "early exit" fee.

2.3 Handover

At the end of the notice period we will:

• Hand back full administrator access to your social accounts.
• Deliver any in-progress assets that have been paid for.
• Send a final invoice (if anything is outstanding) and a closing summary report.

3. Project work (one-off engagements)

3.1 Deposits

Project work typically requires a 50% deposit to begin. Once we've confirmed your project on our schedule and started work, this deposit is non-refundable, because it covers the time we've already committed to your project rather than someone else's.

3.2 Cancellation before kick-off

If you cancel a project after paying the deposit but before we have actually started work, we will refund the deposit minus a small administrative fee (typically ₹2,500) to cover scheduling and onboarding time.

3.3 Cancellation mid-project

If you cancel mid-project, the balance you owe is calculated based on the percentage of work completed at the point of cancellation. We will share an honest breakdown along with any draft work produced up to that point. Any amount you have paid above the work completed will be refunded.

3.4 Completed and approved deliverables

Deliverables that have been completed and signed off are not refundable, since they have been produced and handed over for your use.

4. Advertising spend

Where an engagement includes paid social campaigns, the advertising budget is paid directly by you to the platform (Meta, Google, LinkedIn etc.) using your own billing method. We do not collect or hold ad spend on your behalf.

• Refunds for ad spend already delivered by a platform are governed by that platform's refund policy, not ours.
• Our management fee for paid campaigns is separate from the ad budget itself, and is treated under the monthly retainer or project rules above.

5. Subscription products (newsletter, downloads)

The studio journal is free. There is no subscription fee, so there is nothing to refund — you can unsubscribe at any time using the link in any email.

6. How to request a refund

To request a refund or cancel an engagement, please email hello@anna360social.site with:

• The name of your business / brand.
• The invoice number(s) the request relates to.
• A short description of why you would like to cancel or claim a refund.

We aim to acknowledge your request within 2 working days and to confirm next steps within 5 working days.

7. Refund processing time

Approved refunds are processed within 7 to 14 working days from the date we confirm them in writing. Refunds are returned to the original payment method wherever possible. The actual time the funds take to appear in your account depends on your bank or payment provider.

8. Disputes

If you disagree with how a refund or cancellation has been handled, please reply to our written confirmation explaining your view. We will review and respond within 7 working days. If we still cannot resolve things between us, the dispute resolution and governing-law provisions in our Terms of Service will apply.

9. Changes to this policy

We may update this policy from time to time. The version that applies to your engagement is the one published on this page on the date your most recent invoice was issued.

10. Contact

Anna 360 Social
Burma Colony, Pattabhi Reddy Thota,
Madhavadhara, Visakhapatnam,
Andhra Pradesh 530007, India
Email: hello@anna360social.site
Phone: +91 755 599 1208